ROLE TITLE: IHF VOLUNTEER PROGRAMME FACILITATOR (PATIENT SERVICES
DEPARTMENT)
JOB STATUS: Permanent, full-time
LOCATION: Rathmines (Hybrid), Monday and Thursday Office days
REPORTS TO: IHF National Volunteer Manager (Patient Services
Department)
The Irish Heart Foundation is a community of people who fight to
protect the cardiovascular health of everyone in Ireland. Together we
are working to eliminate preventable death and disability from heart
disease and stroke, and to support and care for those living with
these life-changing conditions. We work to achieve this by:
* Caring for and speaking out for people in the community living
with heart conditions and stroke, and their families
* Innovating and leading in health promotion and prevention to
change health behaviours and reduce cardiovascular risk
* Building a nation of lifesavers through CPR training
* Campaigning and advocating for policies that support people to
live healthier lives.
* Information provision
We currently have approx. * employees and over
* active volunteers working towards the
Companies vision of a future where no hearts are broken by preventable
heart disease.
The aims of the volunteer programme within the Irish Heart Foundation
includes:
* ENHANCING PATIENT SUPPORT: Provide emotional, practical, and
educational support to heart and stroke patients, improving their
overall well-being.
* COMMUNITY OUTREACH AND AWARENESS: Increase awareness about heart
health and stroke prevention through community outreach, education,
and engagement.
* EXPANDING SERVICES: Extend the reach of the Patient Services
Department by involving volunteers in various activities, enabling us
to support a larger number of individuals.
* CAPACITY BUILDING: Build the capacity of the volunteer team
through training and development programs, enhancing their ability to
provide quality support and services for our members nationwide.
* ADVOCACY AND POLICY SUPPORT: Engage volunteers in advocating for
policies that promote heart health and improve the overall
cardiovascular well-being of the community.
These aims collectively work towards the overarching goal of the
volunteer programme, which is to enhance the support system for
individuals affected by heart and stroke issues while contributing to
the broader mission of the Irish Heart Foundation
Our VOLUNTEER PROGRAMME aims to grow and expand to support the Patient
Support Services department and our strategic goal to “Care for each
and every heart impacted by cardiovascular disease through online,
telephone and community-based support programmes”
Much of our additional capacity to deliver the new services outlined
in the strategy will be provided by volunteers and it is essential we
develop a vibrant volunteer programme to support the delivery of our
strategic goals and increase the scope and depth of our supports.
THE ROLE:
Under the supervision and guidance of the IHF National Volunteer
Manager the Volunteer programme facilitator will provide vital
supports to our members and in developing, planning and implementing
the volunteer programme. Part of this vital role is to work closely
with the NVM to develop our Let’s Talk peer support service. This
service aims to help reduce isolation and the negative impacts
loneliness can have on our members mental and physical health and help
re-establish personal connections and interests within a community
setting. Our trained volunteers will provide a listening ear and share
a lived experience to help our members on their recovery journey.
LET’S TALK PEER SUPPORT SERVICE DUTIES INCLUDE:
* Work closely with the NVM towards the planning, development, and
implementation of an effective IHF peer telephone support for members
with lived experience of stroke and heart conditions.
* Ensure clear pathways for entry into the Let’s Talk Peer support
service.
* Support and supervise Let’s Talk Peer volunteers.
* Receive and check Let’s Talk referrals and ensure members want
to engage in the service.
* Coordinate Call 1 -3 with discharge and further signposting if
required and update database to reflect members availing of the
service.
* Screening of peer calls to check suitability and ensure quality
and delivery of calls.
* Ensure best and most suitable match by looking at age profile,
interests, and hobbies and re match if required or manage exit
strategies.
* Scheduling and managing call rotas for Let’s Talk volunteers.
* Keep Let’s Talk referral call sheet tracker up to date on
engagement and calls made.
* Act as point of contact for volunteers on the Let’s Talk peer
support service.
* Ensure escalation process followed on any concerns of members by
peer volunteers or any signposting to further supports is followed
through on last call and recorded.
* Report on activity and progress of peer services monthly.
* Work closely with the NVM on evaluation and feedback of the
Let’s Talk support service.
* Flexibility around service needs with a view to developing online
Let’s Talk peer supports if required.
OTHER DUTIES:
Under the direction of the NATIONAL VOLUNTEER MANAGER, you will
* Assist NVM with advertising, recruitment, interviews, and vetting
processes of IHF patient support volunteers.
* Help with the retention of volunteers needed to help people living
with heart and stroke conditions and their carers and make them feel
included as part of the IHF.
* Support and supervise administration volunteers in head office,
arrange their in-house training, volunteer rotas, help delegate
responsibilities or work closely with the programme lead to ensure
volunteer tasks completed.
* Assist maintaining accurate and up to date records and add new
records to the CRM/ database
* Follow-up on any volunteer concerns or issues by either providing
support to the volunteer or escalate to NVM.
* Work closely with patient services programme leads regarding
supervision of volunteers.
* Work closely with the Volunteer Training Manager around specific
training needs.
* Contribute to volunteer programme monthly reports on service
stats.
* Assist with the management of the IHF volunteer inbox as part of
the volunteer team.
* Contribute towards and participate in internal and external
research and monitoring, evaluation and feedback of the volunteer
programme and the IHF patient services supports.
* Under the direction of the NVM to ensure The Irish Heart
Foundation continues to be in full compliance with the volunteer
guidelines, practices, polices, procedures and risk assessments.
* Assist with annual volunteer surveys and contribute towards
updating information content and information for volunteers
* Assist NVM with volunteer engagement and communications e.g. Vol
workshops and communications
* Work with NVM towards new initiatives and strategies to maintain
retention and engagement of volunteers
* Assist the NVM with the planning and organisation of volunteer
events for e.g. Annual volunteer day, well-being sessions, drop in
sessions.
* Flexibility around the volunteer programme needs.
_This list is not exhaustive- The above is a guide to the nature of
the work required. Job descriptions are reviewed on a regular basis in
line with business needs so there may be additional responsibilities
as the service develops._
ESSENTIAL CRITERIA:
* A third level qualification in a relevant field or a minimum of 2
years’ experience in a similar role.
* Experience in the Volunteer sector is essential.
* Candidates must demonstrate a keen interest and awareness of the
needs of people living with long term health conditions, and be
confident and comfortable working with members with a wide range of
physical, emotional, and psychological needs and an ability to manage
difficult or unexpected responses from members.
* Ability to prioritise multiple deadlines in a fast-paced
environment.
* Self-motivated person who is committed to the Irish Heart
Foundations mission is essential.
* Excellent computer and administration skills and a high level of
proficiency using the Microsoft Office suite, particularly Teams,
Excel, Word, Outlook and Canva.
* Experience of using case management systems is desirable.
* The ability to work well in a team and liaise with management,
staff and Volunteers to achieve our strategic goals.
* Experience networking with other agencies and community
development is desirable.
* Excellent organisational skills, ability to multitask and report
writing is essential.
* A reliable and flexible approach.
* Fluent English, excellent communication skills; written and
spoken.
* A strong client centred approach.
BENEFITS OF WORKING WITH IRISH HEART FOUNDATION:
Flexible working with our hybrid working model, our team enjoy more
flexibility working from home and our Head office location in
Rathmines
We provide benefits to help you protect your health and financial
security; and give you peace of mind.
* Pension scheme with employer contributions, from day 1 of service
* Life assurance of 4 times base salary with immediate effect
* Income continuance/disability benefit, at no cost to you from day
1 of service
* Paid Maternity leave
* Company sick pay
* Generous annual leave policy including additional company days
* Bike to Work Scheme, Travel Saver Tickets, Excellent public
transport links
* Employee assistance Programme (EAP)
* A wonderful office we are proud of with excellent working, kitchen
and changing facilities
* Events organised by social club and Health and Well-being
Committee
* CPR Training for all employees
* Ongoing Training and Development initiatives to help you grow your
career with us
DETAILS OF ROLE AND APPLICATION PROCESS
This is a full-time role permanent role, working Monday to Friday.
The role is a hybrid role, and 2 days are based in the Irish Heart
Foundation’s offices in Rathmines, Dublin, with 3 days working from
home.
TO APPLY:
Please provide an up-to-date curriculum vitae and cover letter
outlining how you suit the post by email to Klara O’Malley, HR
Manager. EMAIL: **APPLY ON THE WEBSITE**
The closing date for this position is *th March
*
_The Irish Heart Foundation is an equal opportunities employer._
_The Irish Heart Foundation has a strict no smoking policy._
We need : English (Good)
Type: Permanent
Payment:
Category: Health
